Delia Pankhurst was taking everything she had been prescribed, exactly as often as prescribed, at the wrong times, for two years.
Reviews are booked annually and attended jointly with whoever manages the person’s medicines at home, which is frequently not the person themselves.
The call happens at day three and lasts as long as it needs to. The median is nineteen minutes; the longest recorded on this service is fifty-two.
Adherence figures count tablets. They don’t count whether the tablet worked.
Illustrative composite
Deprescribing is done one agent at a time with a defined review window, and the patient holds a written record of what was stopped, when, and what to watch for.
“I was doing everything right and it was doing nothing,” she says. “Somebody just had to watch me do it.”
